Pricing &
Services.

START HERE

Diagnostics & Troubleshooting

$40 · approximately 30 minutes

Initial evaluation to identify what’s going on and determine the best next steps. This covers the time and travel required to show up, assess the situation, and explain what’s happening in plain language.

The $40 trip and diagnostic fee applies to every appointment and covers the visit and evaluation. If we cannot fix the stated issue because it is outside our expertise, beyond the device’s capabilities, or the device is damaged or at the end of its useful life, no additional repair charge applies. We explain our findings and recommendations before discussing any further work. Any additional work and pricing must be approved before proceeding. Data recovery has a separate attempt-fee policy, described below.

Software & Operating System Services

$80–$100 · approximately 1 hour

Hands-on repair and configuration once the problem has been identified. Applied after diagnostics when appropriate; work may be performed during the same visit if the issue is clearly defined. Pricing depends on complexity and time required.

• Operating system errors and instability
• Software conflicts and misconfigurations
• Malware or unwanted software removal
• Updates, configuration fixes, and system cleanup

If the issue cannot be resolved, no additional service charge applies beyond diagnostics. You will not be charged for unsuccessful repair attempts in this category. Scope and pricing are confirmed before work begins.

Hardware installation & related work

Replacement hardware parts are not included. Custom PC builds can be discussed by phone; no fixed build price is published here.

Data & System Support

Some work may require scheduled device pickup depending on complexity, time requirements, or device condition. Final scope and pricing are confirmed after evaluation and before work proceeds.

Data handling practice

Whenever possible, a backup of existing data is created before any data transfer, recovery attempt, or system-level work begins. This is a good-faith practice to reduce risk and protect client data.

Data transfer & migration

All transfers begin with a $40 Diagnostics & Preparation visit, including evaluation, destination-device setup, and transfer planning. The following charges are additional:

Transfer time depends on device speed, connection type, and data volume. Extremely large or slow transfers may require extended time or pickup.

Optional secure data hold — $25

Encrypted storage on a private NAS for up to two weeks, automatically purged after the hold period. Available only as an add-on to transfer or recovery services.

Data recovery — best effort

Recovery attempts retrieve files from failing, damaged, or inaccessible storage. Data integrity cannot be guaranteed, and recovered files may be incomplete or corrupted. Device pickup may be required.

If no meaningful data can be recovered, the total is $60: the $40 trip/diagnostic fee plus a $20 recovery attempt fee. If data is recovered, the listed recovery price applies in addition to the $40 trip/diagnostic fee; the $20 attempt fee does not apply.

Before any recovery attempt, we explain the risks, limitations, and applicable charges and obtain your authorization. Recovery may be unsuccessful, recovered files may be incomplete or corrupted, and the device may deteriorate during the attempt. Results vary with device condition, failure type, and prior repair attempts.

Drive cloning & system duplication — $120

Includes a full disk clone and boot verification when applicable. An optional pre-cloning virus/malware scan is $25 extra.

Intel Optane and Optane-accelerated systems cannot be cloned under the existing service offering; they are handled as standard data transfers. Physical damage, bad sectors, or instability may require alternative methods or additional evaluation. Replacement hardware is not included unless explicitly stated.

Family & Device Management

$80 total · approximately 30 minutes

$40 trip/diagnostic fee + $40 device service.

Practical support for screen time, online safety, and everyday device use, tailored to your household.

• Parental controls and screen-time setup on phones and other family devices
• Account and profile configuration for children
• Guidance on digital safety and online presence
• General device management and best practices

The $80 total includes the $40 trip/diagnostic fee and $40 for Family & Device Management. Scope and expectations are confirmed during the pre-call.

Additional support when applicable

Basic router or home network assistance, printer setup or troubleshooting, and other household devices within scope. These are general assistance, not specialized services; availability and scope are confirmed before the appointment.

This service focuses on education and setup, not enforcement. Recommendations are tailored to your household. If an issue falls outside scope, options are explained before proceeding.

BEYOND THE COMPUTER

TVs, Cameras & Home Tech

Help setting up and troubleshooting the technology you use at home. Tell us about the device and what you need—we’ll confirm whether the work is within scope before arranging a visit.

If equipment needs to be mounted, arrange that work separately. Contact us to discuss device setup or troubleshooting after installation.

Scope and pricing are confirmed before work begins. Call or request a callback to discuss your setup.

Technology Training & Guidance

One-on-one help learning how to use your technology with confidence. Training is priced by the topic and scope of the session rather than by the hour. We agree on the learning objective and price before training begins.

The fixed service prices below are additional to the standard $40 trip/diagnostic fee per appointment. Training is priced by the learning objective and actual complexity, not by device count.

Quick Refresher / Follow-Up Training

$40

Reinforce a previously covered workflow or practice something you have already been shown. This tier is for an existing topic, not an entirely new training subject.

• Repeat a previously demonstrated process and review device or software operation
• Ask follow-up questions and practice performing the workflow yourself

Standard One-on-One Technology Training

$60

Guided instruction on one defined, ordinary learning objective, including reasonable questions, repetition, guided practice, and the clarification you need to feel comfortable performing the agreed task yourself. Demonstrating the same workflow across your own phone, tablet, computer, or other devices, including minor interface differences, normally remains part of Standard training. Additional devices alone do not raise the tier or create a separate charge.

• Basic computer, phone, tablet, or other device operation
• Learning an app or common software workflow
• Apple TV or streaming-device operation
• Cloud storage, file-management basics, or password-manager use
• Printer or other everyday device operation

Advanced Technology Training

$80

For instruction that requires materially greater technical depth, specialization, configuration, verification, or care than a normal single-topic lesson.

• Multiple related workflows that need to function together
• Specialized or technically involved software, hardware, or systems
• Substantial configuration or setup during training
• Security, privacy, account-access, or data-protection considerations requiring additional care
• Workflows where incorrect operation could cause meaningful data loss, access problems, security issues, service disruption, or other significant consequences
• A greater level of verification or hands-on guidance than ordinary technology instruction
• Instruction that materially exceeds the scope of a normal single-topic lesson

Examples include advanced account-security configuration, backup and data-protection workflows, complex connected-device systems, and specialized software or multi-system business instruction.

The tier reflects the actual scope, technical depth, care and responsibility required, and consequences of incorrect operation. The number of physical devices involved does not by itself determine the tier.

Custom / Expanded Training

Quote Before Work

For scope beyond a normal training engagement, such as multiple unrelated topics, extensive business or specialized software instruction, or unusually large and complex workflows. Scope and pricing are discussed before additional work begins.

A clear scope, with room to learn

Flat-rate training covers the agreed learning objective. Reasonable questions and repeated steps within that objective are part of the service and do not create a new charge. If you introduce a separate learning objective or materially expand the agreed scope, we discuss the additional scope and price before continuing. Using another device to demonstrate or repeat the same lesson normally remains part of the agreed service. Training is not billed separately for each device.